Refund Policy

Effective Date: 16.04.2026

At Bongoemart, we aim to ensure a smooth and trustworthy shopping experience. Please read our refund and return policy carefully to understand your rights and responsibilities.

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When is a refund applicable?

You are eligible for a refund only in the following cases:

• The product is damaged or defective
• You received a wrong product
• You received an incomplete order

Important:
You must submit a refund request within 24 hours of delivery with proper proof (images/video). Requests after 24 hours will not be accepted.

We do not offer product exchange.

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Missing Product Claims

If any item is missing from your order:

1. Record an unboxing video while opening the package
2. Provide:
   • Product details (size/colour)
   • Missing quantity
   • Clear images
3. Submit the complaint within 24 hours of delivery

Without proper proof, the claim may not be accepted.

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Refund Processing Time

• After submitting a valid request, our team will review and contact you
• If approved, the refund will be processed within 7 working days
• Refund time may vary depending on your payment method

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When is Return Applicable?

You can request a return if:

• Delivered product size or colour does not match your order

Return requests must be submitted within 24 hours with proper proof.

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When Return is NOT Applicable

Returns will not be accepted if:

• You fail to report within 24 hours
• Colour variation occurs due to screen/display differences
• You are not satisfied with product quality
• The product has been used or damaged by the customer

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Return Conditions

To be eligible for return:

• Product must be unused and unwashed
• For fashion items: trial is allowed, but no washing or damage
• Must include:
  • Original tags
  • Packaging
  • Accessories (if any)
  • Warranty card/manual (if applicable)

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How to Request Refund/Return

1. Log in to your account
2. Go to the Return/Refund section
3. Fill in the form with accurate information
4. Submit your request

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Return Delivery Process

• Inside Dhaka: You may return via courier or drop at our office
• Outside Dhaka: Send via courier only

Before sending the product, you must inform us via phone or email

⚠️ Return shipping cost must be paid by the customer
⚠️ We are not responsible for loss or damage during courier delivery

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Recommended Courier Services

Inside Dhaka:

• Pathao
• RedX
• eCourier

Outside Dhaka:

• Sundarban Courier
• SA Paribahan

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📞 Contact Us

If you have any questions, feel free to contact:

📧 Email: bongoemart@gmail.com
📞 Phone: +8801621450100

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Thank you for shopping with Bongoemart